Cancellation Policy:
25 hours or more prior the pickup : no cost/13 to 24 hours prior pickup : 50% penalty/7 to 12 hours prior pickup : 75%
penalty/ 0 to 6 hours prior pickup : 100% penalty
Waiting times at Airports:
For domestic arrivals the driver will be waiting no longer than one hour after the airport system inform “aircraft at the
gate” for passengers at determined meet & greet specific area according with the rules of each airport administration.
For international arrivals the driver will be waiting no longer than two hours after airport system inform “aircraft at the
gate” for passengers at determined meet & greet specific area according with the rules of each airport
administration.Delays due to weather conditions or technical issues will be manage based on schedule availability.
The company will perform the pickup based on vehicles and drivers available at soon as possible for every single
situation. If the customer wants cancel the pickup because they don’t agree with the alternative solution provided by
the company, the penalty fee will be 80%.
Grace period:
Grace period for pickups at other sites is 15 minutes after the scheduled time. If the customer no show 15minutes
after the scheduled, the pickup should be cancelled with 100% of penalty.
Safety and general rules:
Vehicles cannot be loaded beyond seating capacity-Alcohol Consumption and drug use is prohibited by law-Smoking
is not permitted inside the vehicles.
Pets / emotional support animals:
Your pets / emotional support animals are very welcome in our vehicles. Otherwise their safety and the vehicles clean
is our priority. Clean fees can be apply if needed.
Tips / Gratuity:
Tips are very welcome, otherwise we don’t collect gratuity in advance because we believe that’s based on the
customer experience. Please feel free for it. Very appreciated.
Privacy & Communications:
By completing this booking, you agree to the processing of your personal information for service fulfillment and marketing purposes. We may send you occasional updates and promotional offers via email; you can withdraw your consent or unsubscribe at any time through the link provided in our messages.